{"id":24783,"date":"2021-08-25T09:00:10","date_gmt":"2021-08-25T09:00:10","guid":{"rendered":"https:\/\/parfumdevoyage-vtc.fr\/contact-us\/"},"modified":"2024-04-20T08:58:13","modified_gmt":"2024-04-20T08:58:13","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/parfumdevoyage-vtc.fr\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”none” css=”.vc_custom_1496926452255{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496927710186{border-right-width: 1px !important;padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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Frequently asked questions<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I ensure my pick-up by your driver?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Our driver’s time slot is reserved exclusively for your trip as soon as you make your reservation. This ensures that you will be taken care of as agreed.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat happens if there&apos;s a delay?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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A 15-minute waiting time is offered for all reservations. In the event of longer delays, please contact us as soon as possible to find the best solution.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I change a race booking?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Once a reservation has been made, we are unable to modify a trip, as we specifically reserve the time slot for our driver to pick you up.<\/p>\n

As a result, you will have to cancel the existing reservation and place a new order for the desired time.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the cancellation and refund conditions?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Cancellation and refund conditions prior to pick-up :<\/p>\n

In the event of cancellation by a customer who has already paid, the following charges will apply:<\/p>\n

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  • More than 24 hours before booking: full refund.<\/li>\n
  • Between 4 hours and 24 hours before the start of the service: 50% of the cost of the service is refunded.<\/li>\n
  • Less than 4 hours before the reservation: no refund will be made.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan the price be changed?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    The fare remains unchanged, regardless of traffic. No extra charge for luggage or tolls.<\/p>\n

    You pay the rate announced at the time of booking.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs it possible to order a baby seat?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Absolutely, when you book online, you’ll have the option of selecting a baby seat or booster seat for your child.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat services are available on board the vehicle?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Our vehicles are equipped with phone chargers, treats, bottled water and Wi-Fi connection, depending on the range chosen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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    You can choose the music you like to make your journey as pleasant as possible.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI am accompanied by a pet on this trip.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    We welcome your pet. However, please note when booking that you are traveling with him.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat should I do if I&apos;ve left personal belongings in the vehicle?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    If you have left any personal belongings in the vehicle, please contact us as soon as possible so that we can organize their recovery for you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column css=”.vc_custom_1496927688909{padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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    Your comfort and peace of mind are of paramount importance to us.<\/div>\n\t\t\t\n\t\t\t
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    Do you have any questions? Don't hesitate to contact us!<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t
    If you haven't found the answer to your question, or if you need an additional service, we'll find the best solution for you.<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n
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