{"id":25317,"date":"2024-06-15T14:03:52","date_gmt":"2024-06-15T12:03:52","guid":{"rendered":"https:\/\/parfumdevoyage-vtc.fr\/terms-conditions\/"},"modified":"2024-06-15T14:03:52","modified_gmt":"2024-06-15T12:03:52","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/parfumdevoyage-vtc.fr\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

Parfumdevoyage-vtc.fr is a chauffeur-driven motorized vehicle transportation services platform, operating exclusively on a reservation basis, published and operated by the company Parfum de Voyage, whose head office is located at 1 rue d’Auvergne, Versailles (78000), and registered under the Intracommunity VAT number FR22982548570 (hereinafter “Parfum de Voyage”).
\nThe aim of this platform is to offer its private customers a booking solution for one-off trips or trips over a defined time period, including one or more transport services by motorized land vehicle, provided by drivers who are members of its network, natural or legal persons, working as chauffeur de voitures de tourisme (VTC) and\/or transport de personnes avec chauffeur, in accordance with current French legislation. Article 1.
\nAcceptance of the General Conditions of Use <\/strong> Use of the Site is subject to full acceptance of these General Terms of Use (GTU).
\nWhen creating their user account, users must tick the box “I accept the General Terms of Use of the site and the service offered”.
\nOnly full acceptance of the GCU will enable users to access the services offered by the Site.
\nThese GCU can only be accepted in their entirety, without the possibility of partial application or reservations on the part of users. Article 2.
\nModification of the General Conditions of Use <\/strong> Parfum de Voyage reserves the right to modify the General Conditions of Use (GCU) as well as the functionalities of the Site at any time.
\nThese modifications come into force as soon as they are published on the Site, and each user acknowledges that he\/she has read the GCU before using the Site.
\nNo modification will apply to a transaction in progress if it occurs after the user has paid for an order.
\nParfum de Voyage also reserves the right to introduce new services, free or paying, on the Site. Article 3.
\nCreating a User Account <\/strong> To make a reservation on the www.parfumdevoyage-vtc.fr<\/a> website (hereinafter referred to as the “Site”), each user must create a user account.
\nWhen registering, the user chooses a personal and confidential login and password, non-transferable to third parties.
\nParfum de Voyage reserves the right to modify, change or delete a login and\/or password at any time, after notifying the user, in order to ensure the proper functioning of the service.
\nThe user must register personal information such as name, first name, e-mail address, telephone number and postal code of residence, as well as at least one means of payment.
\nParfum de Voyage does not record or retain the user’s banking information at any time. Article 4.
\nReservation <\/strong><\/p>\n

4.1.
\nConditions Pr\u00e9alables <\/strong> Booking a trip via the Application or the Site is subject to the User’s prior acceptance of these General Terms and Conditions. 4.2.
\nProcessus de R\u00e9servation <\/strong><\/p>\n

4.2.1.
\nIdentification <\/strong> To make a reservation, the User logs on to the Application or Site using his\/her login and password. 4.2.2.
\nR\u00e9servation Anticip\u00e9e <\/strong> For an early booking, the User indicates the desired date, with day, month and time, within a period of between 2 hours and 180 days following the order date. 4.2.3.
\nInformations Requises pour la Course <\/strong> The User fills in the details of the trip: place of departure, destination if applicable, type of vehicle required, means of payment, and the passenger’s contact details if different from the User.
\nWithout this information, the order cannot be finalized.
\nIf several means of payment are registered, the User selects one to proceed with the order. 4.3.
\nTarification de la Course <\/strong> Parfum de Voyage offers a rate for the requested trip.
\nThe User may accept or refuse this offer.
\nIn the case of acceptance, the User verifies that all information displayed is correct.
\nParfum de Voyage then transmits the details of the order to the carrier.
\nThe price of the journey does not include additional charges such as tolls or paid parking, which are the responsibility of the customer. 4.4.
\nRetard \/ Annulation de la Commande <\/strong> To validate an order, the User must accept these GCU, which take precedence over the carrier’s general conditions of use in the event of delay or cancellation of the order, even if they are more favourable to the User. 4.4.1.
\nRetards <\/strong> If the carrier waits more than 15 minutes after the agreed time, it may cancel the journey and the User will automatically be billed.
\nA 20-minute waiting allowance applies to journeys from a station or airport, upon presentation of train or flight references.
\nBeyond this time, the carrier may charge a surcharge for each minute of delay, capped at \u20ac20 per hour of delay. 4.4.2.
\nAnnulation <\/strong> The User may cancel the trip free of charge up to two (2) hours before the scheduled pick-up time.
\nBetween two (2) hours and the scheduled time, a fee equivalent to 50% of the fare will be charged.
\nAfter the scheduled time, a fee of 100% will be charged.
\nIn the event of a dispute, Parfum de Voyage will be automatically informed and will endeavour to resolve it amicably, without any contractual obligation other than that of providing reasonable efforts. 4.5.
\nEngagements de Parfum de Voyage <\/strong> Following the User’s request, Parfum de Voyage confirms the order by email or SMS, including the name of the transporter, the price of the journey and the category of vehicle (Eco, Sedan, Van or Motorbike cab).
\nArrival estimates provided by Parfum de Voyage are indicative and based on standard times, and do not engage its responsibility. Article 5.
\nMethods of payment <\/strong> No payment is made directly to the carrier.
\nPayments must be made to Parfum de Voyage, who will collect them once the journey has been accepted by the carrier.
\nIn the event of delay by the carrier resulting in the cancellation of the trip according to its own general conditions of sale and\/or cancellation referred to in Article 4.3, Parfum de Voyage will reimburse the client. Article 6.
\nRace performance <\/strong><\/p>\n

6.1 Course of the trip<\/strong> The trip starts when the passenger boards the carrier’s vehicle and ends as soon as the passenger leaves the vehicle. 6.2 Taking charge of the Passenger<\/strong> The carrier may refuse to take charge of the passenger in the following situations: <\/p>\n