Frequently asked questions

How can I ensure my pick-up by your driver?

Our driver’s time slot is reserved exclusively for your trip as soon as you make your reservation. This ensures that you will be taken care of as agreed.

What happens if there's a delay?

A 15-minute waiting time is offered for all reservations. In the event of longer delays, please contact us as soon as possible to find the best solution.

How can I change a race booking?

Once a reservation has been made, we are unable to modify a trip, as we specifically reserve the time slot for our driver to pick you up.

As a result, you will have to cancel the existing reservation and place a new order for the desired time.

What are the cancellation and refund conditions?

Cancellation and refund conditions prior to pick-up :

In the event of cancellation by a customer who has already paid, the following charges will apply:

  • More than 24 hours before booking: full refund.
  • Between 4 hours and 24 hours before the start of the service: 50% of the cost of the service is refunded.
  • Less than 4 hours before the reservation: no refund will be made.
Can the price be changed?

The fare remains unchanged, regardless of traffic. No extra charge for luggage or tolls.

You pay the rate announced at the time of booking.

Is it possible to order a baby seat?

Absolutely, when you book online, you’ll have the option of selecting a baby seat or booster seat for your child.

What services are available on board the vehicle?

Our vehicles are equipped with phone chargers, treats, bottled water and Wi-Fi connection, depending on the range chosen.

You can choose the music you like to make your journey as pleasant as possible.
I am accompanied by a pet on this trip.

We welcome your pet. However, please note when booking that you are traveling with him.

What should I do if I've left personal belongings in the vehicle?

If you have left any personal belongings in the vehicle, please contact us as soon as possible so that we can organize their recovery for you.

Your comfort and peace of mind are of paramount importance to us.

Do you have any questions? Don't hesitate to contact us!

If you haven't found the answer to your question, or if you need an additional service, we'll find the best solution for you.